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Claim Adjuster:
An insurance professional who investigates and evaluates insurance claims to determine the amount the insurance company should pay.

 
Business Insurance Articles

Mitigating Risks: Why Indemnity Insurance is Essential for Your Business Mitigating Risks: Why Indemnity Insurance is Essential for Your Business
Indemnity insurance may sound like complex legalese, but at its core, it's a straightforward and crucial protection for businesses of all types and sizes. Simply put, it's a form of insurance that shields a business from bearing the full brunt of financial losses due to lawsuits or claims made against it. - read more
The Growing Importance of Cyber Insurance in Protecting Professional Practices The Growing Importance of Cyber Insurance in Protecting Professional Practices
The professional services industry has undergone a significant transformation in recent years, largely due to the integration of digital technology into everyday business operations. From cloud computing to mobile applications, the digital landscape for professional practices has expanded, offering new avenues of efficiency and connectivity. - read more
Understanding Indemnity Insurance: A Comprehensive Guide for Australian Freelancers Understanding Indemnity Insurance: A Comprehensive Guide for Australian Freelancers
The landscape of work is changing in Australia, with more individuals embracing the flexibility and autonomy that freelancing offers. A significant surge in the freelance economy is a testament to this shift, as a myriad of professionals, from writers and designers to IT consultants, choose to offer their services independently. The burgeoning freelance community contributes not only to innovation but also to the country's economic vibrancy. - read more
Unraveling the Confusion: Professional Indemnity Insurance Simplified Unraveling the Confusion: Professional Indemnity Insurance Simplified
Professional Indemnity Insurance is a critical safety net for professionals, offering protection against claims of negligence or breach of duty arising from the services they provide. It helps cover legal costs and any compensation that might be awarded if you are found to be at fault. - read more
Top 5 Reasons Why Your Start-up Needs Indemnity Insurance Now Top 5 Reasons Why Your Start-up Needs Indemnity Insurance Now
Starting a business is a thrilling venture, but it comes with its share of risks and uncertainties. One often underestimated aspect by many entrepreneurs is the need for adequate insurance, particularly, professional indemnity insurance. This type of insurance is crucial for protecting your start-up against potential financial liabilities resulting from errors, omissions, or professional negligence. - read more
Top 5 Reasons Why Your Start-up Needs Indemnity Insurance Now Top 5 Reasons Why Your Start-up Needs Indemnity Insurance Now
Starting a business is a thrilling venture, but it comes with its share of risks and uncertainties. One often underestimated aspect by many entrepreneurs is the need for adequate insurance, particularly, professional indemnity insurance. This type of insurance is crucial for protecting your start-up against potential financial liabilities resulting from errors, omissions, or professional negligence. - read more
The Growing Importance of Cyber Insurance in Protecting Professional Practices The Growing Importance of Cyber Insurance in Protecting Professional Practices
The professional services industry has undergone a significant transformation in recent years, largely due to the integration of digital technology into everyday business operations. From cloud computing to mobile applications, the digital landscape for professional practices has expanded, offering new avenues of efficiency and connectivity. - read more
Understanding Indemnity Insurance: A Comprehensive Guide for Australian Freelancers Understanding Indemnity Insurance: A Comprehensive Guide for Australian Freelancers
The landscape of work is changing in Australia, with more individuals embracing the flexibility and autonomy that freelancing offers. A significant surge in the freelance economy is a testament to this shift, as a myriad of professionals, from writers and designers to IT consultants, choose to offer their services independently. The burgeoning freelance community contributes not only to innovation but also to the country's economic vibrancy. - read more
Protect Your Intellectual Property: The Role of Indemnity Insurance in Safeguarding Assets Protect Your Intellectual Property: The Role of Indemnity Insurance in Safeguarding Assets
Intellectual Property (IP) stands as one of the core components of any modern business, particularly for startups where innovation is often the primary competitive edge. Understanding and protecting IP is not just about safeguarding ideas; it's a critical aspect of maintaining a business's unique market position and its long-term viability. - read more
Unraveling the Confusion: Professional Indemnity Insurance Simplified Unraveling the Confusion: Professional Indemnity Insurance Simplified
Professional Indemnity Insurance is a critical safety net for professionals, offering protection against claims of negligence or breach of duty arising from the services they provide. It helps cover legal costs and any compensation that might be awarded if you are found to be at fault. - read more

 

 
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Stolen Bag Saga: Travel Insurance Dispute Highlights Policy Loopholes

Stolen Bag Saga: Travel Insurance Dispute Highlights Policy Loopholes

Stolen Bag Saga: Travel Insurance Dispute Highlights Policy Loopholes?w=400
A recent travel mishap has brought attention to travel insurance policy nuances, as a traveler successfully claimed $6,300 after his bag was taken by a tuk-tuk driver during an overseas trip.

The stolen items included luxury goods such as a laptop, Apple Watch, a Montblanc pen, and two pairs of Prada sunglasses.

Initially, HDI Global Specialty, the travel insurer in question, denied the claim. Their policy was interpreted to exclude coverage for any items that were "unattended" during transit. The insurer concluded that this situation fell under that exclusion.

However, upon review, the Australian Financial Complaints Authority (AFCA) found that HDI had not clearly demonstrated that the exclusions applied properly, asserting that the belongings were stolen rather than mistakenly left behind.

The AFCA's ombudsman emphasized, "The circumstances do not support the application of the unattended item clause, rendering the insurer's interpretation overly restrictive. Such narrow application would undermine the very purpose of the insurance policy."

The theft occurred rapidly while the traveler was disembarking from the tuk-tuk around 7pm near a bustling café. After unloading the bags, the driver allegedly sped off, taking advantage of the chaos.

Describing the incident, the traveler recounted, "In mere moments, the driver had driven off with our valuables. Despite our immediate calls for him to stop, he disappeared into the ocean of traffic."

The traveler criticized the practicality of HDI’s policy phrasing, noting that, under typical circumstances, a fair definition of theft would apply: "The driver seemingly seized the chance presented by the busy road to take off with our possessions."

Supporting their decision, the AFCA noted the proximity of the claimant to his belongings at the time. The rapid response from the traveler, shouting for the driver to halt, demonstrated the articles were consistently within reach and view, given the small confines of a tuk-tuk.

From luggage squeezed at his knees to maintaining an ever-watchful eye, the claimant insisted that the environment of the tuk-tuk left little room for distance from personal items.

This case throws light on the complexities and ambiguous nature of insurance terminology, suggesting a need for clearer definitions and more just policy applications.

The original reporting by Insurance Business Magazine (source) highlighted significant policy interpretation issues within the traveler’s tale of woe and resolution, underscoring the necessity for transparency in insurer-customer agreements.

Published:Monday, 7th Oct 2024
Source: Paige Estritori

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360 Underwriting Solutions has marked a significant stride in financial resilience for educational institutions by launching a novel insurance product designed specifically for independent schools. This new solution addresses a critical gap by safeguarding schools from potential financial disruptions caused by unpaid fees. - read more
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07 Oct 2024: Paige Estritori

A recent travel mishap has brought attention to travel insurance policy nuances, as a traveler successfully claimed $6,300 after his bag was taken by a tuk-tuk driver during an overseas trip. - read more

 
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