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Australia's Compensation Scheme of Last Resort Faces Mounting Pressure

Exploring the Impact of Rising Claims on the CSLR and Potential Reforms

Australia's Compensation Scheme of Last Resort Faces Mounting Pressure?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Compensation Scheme of Last Resort (CSLR) in Australia is currently under significant strain due to a surge in claims linked to failed financial products.
This situation has prompted industry leaders to advocate for structural reforms to ensure the scheme's sustainability and effectiveness.

Established in April 2024, the CSLR was designed to provide compensation to consumers when financial firms fail to meet their obligations. However, the recent influx of claims has exposed vulnerabilities in the scheme's funding model. The Insurance Council of Australia (ICA) has highlighted that the current reliance on professional indemnity (PI) insurance to cover these claims is inadequate, as such policies are not designed to address issues like fraud, criminal conduct, or systemic failures.

Andrew Hall, CEO of the ICA, emphasised the need for reforms that tackle the root causes of these claims rather than merely redistributing costs within the system. The ICA's submission to the Treasury suggests several measures, including:

  • Implementing stronger regulatory oversight of high-risk financial products, particularly managed investment schemes.
  • Limiting CSLR payments to actual capital losses and introducing means testing to ensure support is directed to those most in need.
  • Reviewing and updating minimum PI coverage limits, which have remained largely unchanged since 2008, to reflect current market conditions.

These proposed reforms aim to enhance the CSLR's long-term financial sustainability and better protect consumers. For professionals in the financial services sector, these developments underscore the importance of maintaining robust PI insurance coverage and staying informed about regulatory changes that may impact their practice.

In conclusion, the rising claims against the CSLR highlight the need for comprehensive reforms to address systemic issues within the financial services industry. By implementing targeted measures and strengthening regulatory oversight, stakeholders can work towards a more resilient and effective compensation framework that safeguards both consumers and professionals.

Published:Tuesday, 14th Apr 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

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